Nest Yale Doorbell won’t play events

[Veedom]

Hello ,

I have the Nest x Yale Doorbell Wired with very strong wifi.  It was installed 2 months ago and was working just fine. But since the past 2 weeks, I am not able to view the past events captured. Like a person, or a sound captured.

I press the event in the app but it won't load and keep spinning.  Live view works fine

What can be done?

[janthadeus]

Hi Veedom,
 

Thanks for visiting the Community. We’re sorry for the trouble here. Let’s check this out — a few questions: How far is your Nest doorbell from the router? Do you have an Android or iPhone? Are there other devices connected to the same Wi-Fi where the camera is connected to? Also, are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?
 

Going over the steps here might help:

• Uninstall and reinstall your Nest app.
• Insert the release tool into the hole at the bottom of your doorbell to remove it from its base. You can also use a paper clip or thumbtack.

Tip: Don’t unscrew the wires attached to the back of your doorbell.

• Use the release tool to hold down the button at the back of your doorbell for about 10 seconds. Your doorbell will restart.

Tip: The hole for this button is located near the top.

For Android phones: 

Go to the device's Settings > Apps > Nest or Home > Storage & cache.

1. Tap Clear cache and Clear storage.

• Switch to a different WiFi network, if one’s available > if possible, switch to cellular data.
• Restart your router, unplug it from the power outlet, wait for 1 to 2 minutes. Then, plug it back in.
• Turn off your phone for 1 to 2 minutes. Then, turn it on.

Let me know how it goes.
 

Thanks,

JT

[janthadeus]

Hi there,

It's me again. I want to make sure you're all good — how did the steps go?
 

Regards,

JT

[janthadeus]

Hey there,

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best,

JT