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Nest doorbell will not re-mount bracket

langton087
Community Member

Hi all

I have the Google nest doorbell. Has worked well up until the point I had to recharge it and remount. I’ve tried to mount it back onto the bracket as per the instructions however it won’t click back into place at all. It does nothing. I’ve seen a few posts here saying it’s poorly designed and a common issue. How do I fix this?

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@langton087 

You may have to contact Google Nest Support for a replacement. You're right; others in this forum have reported similar issues with mounting or unmounting their Google Nest Doorbell (Battery). Some have even had their doorbells just fall off their mount.

https://support.google.com/googlenest/gethelp

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Oh no! I'm sorry to hear that. Could you fill out this form and let us know once you're done?

 

I appreciate the help, MplsCustomer.

 

Thanks,

Archie

I’ve completed the form.

aatienza
Community Specialist
Community Specialist

Hey langton087,

 

We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Also, please be advised that this thread will be locked after 24 hours.
 

Thanks,

Archie