Nest app continual drop out

[Jon5]

My nest app when reviewing  recordings of my cameras continually drops out and says reconnect. It only happens either when i look at a recording or when i turn my phone to landscape

any help welcome

Both iphone and nest app on latest versions

[SteveT1]

Hi Jon5,

Sorry to hear that. Let's see what's going on. 

When did this start? Also, Is this happening on multiple phones? 

Regards,

Steve

[Jon5]

It fails only when i use playback and then turn my phone horizontal. It says it cannot connect and goes to google login . I am on ios 15.3 and only use it on this phone

[SteveT1]

Hi there,

Gotcha. Please try connecting to a different Wi-Fi or using cellular data to check further. Also, try clearing your cache or lowering down your video quality in the settings.

Regards,

Steve

[Jon5]

Thanks Do you mean my  safari cache? If not what and how ? 

[Jon5]

Ok found the issue. It fails on wifi only not on 4g. Again only fails when you either zoom in (pinch) or turn phone landscape and only on wifi

[Brad]

@Jon5

It sounds like you may have some wifi issues then. If your wifi isn't strong enough, if your settings are set to high quality it is going to struggle if you do not have the bandwidth to support the high quality footage.

Best regards,

Brad.

[Jon5]

Thanks Mat how do i change to low res on an iphone

also i will test on a separate wifi tomorrow to test. I have 39mb at my current address so should cope easily 

thanks for all your help

[Brad]

@Jon5

Though that meets the minimum requirement for our cams and doorbells to work, that is still not a very strong connection. I would suggest 100mbps or faster to have a smooth experience with your cams. They will drop connection less, and you will get better video quality in the end. You can start with restarting them first and see if you still have these drops in connection and speed.

Best regards,

brad.

[SteveT1]

Hey folks,

Appreciate the help @Brad. I'm dropping by to ensure if everything is covered here. Feel free to let us know if you still need help.

Best,
Steve

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad