Nest app crashes on WiFi not LTE

[Nasser1]

Hello,

Recently the nest app crashes  when launched on my WiFi network but is fine on LTE or 5G mobile data service. Any suggestions on how to solve this?

thank you 🙏

[ByronP]

Hi Nasser1,

Thank you for posting in the community. I understand your Nest app is crashing when connected to your Wi-Fi; however, it works correctly on mobile data. I'm here to help.

To further assist, please provide the following details:

• What specific Nest device model are you using?

• Could you describe the exact symptoms you're experiencing with your Nest app? (e.g., error messages, timing, specific actions)

• When did this situation begin, and how consistently does it occur? 

Please keep me posted.

Regards,

Byron