Nest app keeps signing me out

[Jonesjay3]

Is anyone else having issues with the Nest app?

I have to keep the app open to receive notifications on Android. I will be randomly logged out once closing the app. This has been happening for a week now? Any work around?

[ByronP · Accepted solution]

Hi Jonesjay3,

Thank you for reaching out to the community. I understand you're having trouble with your Nest app randomly logging you out, and it has been happening for a week now. Don't worry, I'm here to help.

To further assist you, please answer the following questions:

• What model of the Nest devices do you have?

• What is the make and model of your Android device?

• What is the mobile device’s operating system?

• What is the Nest app version?

• When did you first encounter this situation? Does it happen often?

Please let me know your findings.

Regards,

Byron

[Jonesjay3]

Hi Bryon,

I have three nest cam outdoors. Hardwired. 

Google pixel 5

Android version: 14

Nest version: 5.82.1.0

It's been a few weeks. I noticed I wasn't getting push alerts unless I logged in and kept the app opened. 

Thank you!

[ByronP]

Hi Jonesjay3,

Thank you for your prompt reply. I appreciate all the detailed information.

Based on your answers, please follow the steps to fix this situation:

• Verify the device’s date and time settings are correct; please do the following:

1. On your phone, go to Settings, then General, and finally Date and Time.

2. After that, toggle off and then turn back on automatic date and time.

3. Check the box for the automatic time zone.

• Confirm that your Nest app has permissions to use the phone's location. Please do the following:

1. On your device's Settings, go to Apps, then Nest, and finally Permissions.

2. From here, go to Set Location and choose Allow all the time.

Please let me know how it goes.

Regards,

Byron

[Jonesjay3]

I've completed all the steps above and it still logs me out. When I swipe the app closed and reopen it asks me to sign in via Google each time. I am not receiving push notifications as well.

[Jonesjay3]

This morning it seems to be working. Thank you for your help Byron!

[ByronP]

Hi Jonesjay3,

Thank you for your response. I'm glad it was resolved.

Please don't hesitate to reach out to us if you need any further assistance.

Regards,

Byron