Nest app says "doorbell connected to other account". How do I fix this?

[msquillo]

I recently rewired my Nest Doorbell and installed a new 30VA transformer to replace to old one. I am trying to reinstall the doorbell on my Nest app. I did a factory reset and went through the steps on the app, but it stops me with a message that the doorbell is connected to another account. I checked both my home and my nest accounts and neither shows a doorbell at all. What do I do next?

[MplsCustomer]

@msquillo 

I'm not sure why you did a factory reset if all you did was to re-wire your doorbell.

Are you signing onto the Google Nest app with the same account you previously used?

Did you do a factory reset by pressing the reset button and the large doorbell button?

https://support.google.com/googlenest/answer/9252162?hl=en&sjid=11649154741298861193-NA#zippy=%2Cnes...

[Jenelyn_O]

Hi there,

Thanks for reaching out. I'm sorry for the delay. Could you please provide the needed information asked above? It will help us to move forward.

I appreciate your help, @MplsCustomer.

Best,

Jenelyn

[Jenelyn_O]

Hi msquillo,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

[zoeuvre]

Hello there, 
 

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

Regards,

Zoe