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Nest app video feeezing.

Pjunts
Community Member

I see this are a lot of posts regarding this.  For the past two months or so, video stops responding when reviewing recorded a live video. I have to swipe up to close the app out completely for it to work again, but it’s still only works for about a minute or so before doing it again. What is the solution for this?

7 REPLIES 7

Teamgatewaystl
Community Member

I’m having same issue

Rubes
Gold Product Expert
Gold Product Expert

This occurred with the latest Nest app update. The only solution is an update which has yet to happen. In fact the issue itself has yet to be acknowledged!

JULZM3
Community Member

This issue NEEDS to be fixed. I just purchased 4 cameras and this is now happening...

BroRidersMTL
Community Member

yes can we have a fix been 2 months now cant even access people seen , seems to me more like Google trying to get rid of the NEST app and throw us all on Google Home app HORRIBLE

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread. 

 

Best Regards,

Brad

 

Thanks for the help, @Rubes!

JULZM3
Community Member

Hi there,

Just checking in to see how the FIX is going since there has been NO activity from you guys. 

So what is Google's response to this issue?

Best Regards

Brad
Community Specialist
Community Specialist

Hey folks,

 

A new update; Nest App 5.68.1 Release for iOS has started rolling out to users, and will continue to roll out over the next few days. Manually update your app, and make sure to restart the device.  Thank you for your patience!

 

Best regards,

Brad