Nest aware

[BonnieL]

I have signed up for Nest aware but nothing on the app changed. I cannot find where to turn it on and I have been down every menu multiple times. The app also keeps signing me out, and I am beyond frustrated. I would love some help please. Thanks.

[SteveT1]

Hi there,

I'm sorry to hear that. Let's get this sorted out. A few questions: is your Nest Aware added to the same email for your Nest products? What message do you get when you sign in? Do you have multiple homes on your account?

Regards,

Steve

[aatienza]

Hey BonnieL,

Appreciate the help, Steve. I wanted to follow up and see if you are still in need of any help? Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Archie

[BonnieL]

Hello, sorry for the delay. We were finally able to get it to work. Thanks for the reply!

[aatienza]

Hey BonnieL,

Awesome! Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Archie