Nest battery camera cannot finish set up

[U2justin]

I have a battery nest camera that used to work and I used successfully with my google app, but for some reason I cannot get it to connect and go through the set up again.  It says the set up fails.  I don’t know what to do. 

I was having wifi issues at the time it suddenly stopped working,  but those have been fixed so I don’t know what is causing the problem now. 

[MplsCustomer · Accepted solution]

@U2justin 

Did you change your Wi-Fi network name (SSID) and/or password when you fixed your Wi-Fi issues? If so, you'll need to do a factory reset of your camera (https://support.google.com/googlenest/answer/9252162).

You might still have issues; some customers report problems if they didn't first remove their Google Nest device from the Google Home app while still on the old Wi-Fi network.

[U2justin]

A total reset was needed (12 second hold down of power button) as well as resetting my wifi extender.  Thanks for the help!

[EmersonB]

Hi everyone,

@U2justin, thanks for reaching out here in the Community and for updating us about your issue. I just wanted to make sure that everything is all good here. After resetting your Nest Cameras and Wi-Fi extenders, are they all working now?

Looking forward to your response.

I appreciate the help, MplsCustomer.

Regards,

Emerson