Nest battery camera won't charge enough to increase battery charge while being used

[TdotMike]

Hello

My nest (battery) camera is set up wired.  The charging is not enough to charge the battery while in use.  However, if I shut off the camera, the battery will charge up quite well.  I am not sure what the issue is, feels like the charger needs to output a bit more power?

[MplsCustomer]

@TdotMike 

Are you using one of the two optional power cables? And was your camera plugged in with the power cable when you installed it?

Judging from other posts in this forum, it seems that the battery camera must be plugged in with the optional power cable at the time of the install so that it recognizes it is plugged in and using household current. Also, I'm not sure you can use the 1-meter charging cord to power your camera on an ongoing basis.

Some customers who bought the optional power cable AFTER installing their camera report they had to remove their camera from the Google Home app and reinstall it, since there is no setting for whether the camera is plugged in.

When you go to Settings | Battery for your camera, does it show as "Plugged in" with an infinity symbol?

We've had a battery camera since Sept. 2021, plugged in with the optional 10-meter power cable, and it's been online and live ever since through Minnesota winters and summers, and the battery has never needed charging.

[TdotMike]

Thanks for the reply. Yes it was charged before installation. And yes I get the infinite symbol.  It seems to not provide enough power to run the camera itself, as when I turn off the camera, it does charge the battery.  It just can't seem to do both 

[MplsCustomer]

@TdotMike 

If your camera is plugged in and running off of household current, how could there be insufficient power?  The camera does not require much power.  As I said, ours has been live and recording 24/7 since Sept. 2021.

Are you using the 5-meter or 10-meter optional power cable, rather than the 1-meter charging cord that comes with the camera?

Is your USB plug clean and seated securely in the bottom of your camera?

You could try contacting Support:

1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.

[TdotMike]

Thanks again, yes, using the longest cable, and yes, feels like something isn't right with the power, but connections are clean etc

Thanks for the advice, I'll give the link a try