Nest battery doorbell chime response time

[Rthartog]

Hello, 

I know there was a subject on this mather but i can't respond on that tread anymore. 

When the Nest battery powered doorbell is pressed it takes about 10 seconds before the Nest Mini speaker (chime) responds. So sometimes i even miss a visitor or package because i arrived to late at the front door. 

Why is this still not solved yet? This is a Doorbell, the best is should do is let you know there is somebody at the front door... 

[Brad]

Hey there,

Thanks for bringing this up to me, I'd love to take a look into this for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This might be helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[Rthartog]

unfortunately this didn't work. the delay is still unworkable. Sometimes it's ok, it seems like everything goes into some kind of standby. because if you use the doorbell 2x in quick succession, there is almost no delay.

[Rthartog]

Thank you for the advice. I've restarted the device and will let you know is this did the trick

[Rthartog]

Since everything I've tried did not increase the reaction speed. (Reset, restart and other wifi router) I bought an "ohmkat" chime. This can be connected directly, whereby the receiver can be placed at the location of the google home.
Of course I am disappointed in the mediocre quality of the Google nest product. I normally have different experiences with Google. Unfortunately I had to solve it like this so as not to miss people or packages at the door.

[Brad]

@Rthartog 

I appreciate you sharing your experience with us. I get where you're coming from, and I would love for you to share your feedback with us. We’re always looking for ways to improve, and appreciate you sharing. You can send it at any time using your devices, following the steps found here. 

Best regards,
Brad

[Rthartog]

thanks for the response. Of course I am also a big fan of Google products, I hope that the response time will be fixed in the future. (see more people on the internet with the same problems).

[Brad]

Hi there, 

I wanted to thank you again for providing your feedback here. Please again, feel free to share it in the app with our engineers and developers. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

I wanted to pop in and see how things are going. Please let me know if you still need help. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

[Rthartog]

Hi there, thank you Brad!

I have no further questions, you can close this topic. Thanks for the assistance!