Nest bell battery WONT CONNECT!!

[Antricluc]

I have tried EVERYTHING. 5ghz network, creating a 2.4ghz network, resetting the app,updating the app,resetting my network, resetting my router, resetting the doorbell,clearing the app cache, creating a network with no password, changing the distance of the router bell and device creating the connection.PLEASE HELP

[gmelanymelissa]

Hi @Antricluc,

Thanks for posting here in the community. I'm sorry to hear your Nest Doorbell Battery won't connect. Help's here!

To better understand the situation, I'd like to ask a few questions:

• How far is the doorbell from the router?
• Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the doorbell?
• Has the doorbell ever successfully connected to this network?
  • Probe for recent network changes like a new router or a recent move.
  • Probe for network name or password changes.
• What color is the status LED light?

In the meantime, let's check a few things:

• Use a different phone or tablet: Try using a different phone or tablet to set up the doorbell. This can help identify if the inconvenience is with your device's Bluetooth or the Google Home app.
• Factory Reset: When performing a factory reset on your Nest Doorbell Battery, it needs to be connected to its charger that came with the device. 

Keep me posted.

Best regards,

Melany