Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest cam IQ offline

Community Member

The other day I swapped my old router and updated my Wi-Fi. Now all my nest cam is cameras are offline with no clear way of reconnecting or changing their Wi-Fi network both the nest app and the google home app. Everything I have read online says to remove the camera from your app then reconnect it as a new device which requires the QR codes and all that. However I’m not sure I have all the QR codes for all my cameras anymore and even when I try to remove a camera from my app it says “request failed” with no other options. By far one of the most frustrating and  surprisingly bad user experiences I’ve come across from a google product. Any other suggestions? Thanks


Platinum Product Expert
Platinum Product Expert

I can appreciate this isn't ideal and certainly room for improvement. For cams setup with the Nest app like that model, you might be able to use Bluetooth to update the Wi-Fi info.

  1. On the Nest app home screen, tap the Settings cog.
  2. Select Home info then Home Wi-Fi help.
  3. Select the camera you want to update.
  4. Tap Start > Update settings.
  5. Follow the on-screen instructions. Scan the QR code on the back of your camera when prompted.

If you don’t find Home Wi-Fi help in the app, or removing it isn't working, next thing would be a factory reset, which you can't use the app for for that model. You’ll lose your video history so make sure to save any important video clips before resetting it. See the "Nest Cam IQ Indoor or Outdoor" steps below.

Restart or factory reset Nest camera or doorbell - Google Nest Help

Community Specialist
Community Specialist

Hi there,


@David_K, thanks for your help.


@cmt1, thanks for reaching out. Were you able to try the troubleshooting steps provided above? Please let us know how it goes. 




Community Specialist
Community Specialist

Hello there,


I want to check if you have additional questions and concerns about your device. Let us know by updating this thread, and we're glad to assist you further.



Community Specialist
Community Specialist

Hey there cmt1,


It's been a few days since your last reply — we're going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post.