05-20-2023 10:20 PM
The other day I swapped my old router and updated my Wi-Fi. Now all my nest cam is cameras are offline with no clear way of reconnecting or changing their Wi-Fi network both the nest app and the google home app. Everything I have read online says to remove the camera from your app then reconnect it as a new device which requires the QR codes and all that. However I’m not sure I have all the QR codes for all my cameras anymore and even when I try to remove a camera from my app it says “request failed” with no other options. By far one of the most frustrating and surprisingly bad user experiences I’ve come across from a google product. Any other suggestions? Thanks
05-21-2023 03:11 AM
I can appreciate this isn't ideal and certainly room for improvement. For cams setup with the Nest app like that model, you might be able to use Bluetooth to update the Wi-Fi info.
If you don’t find Home Wi-Fi help in the app, or removing it isn't working, next thing would be a factory reset, which you can't use the app for for that model. You’ll lose your video history so make sure to save any important video clips before resetting it. See the "Nest Cam IQ Indoor or Outdoor" steps below.
Restart or factory reset Nest camera or doorbell - Google Nest Help
05-23-2023 04:57 PM
05-26-2023 06:34 PM
Hello there,
I want to check if you have additional questions and concerns about your device. Let us know by updating this thread, and we're glad to assist you further.
Regards,
Juni
05-27-2023 06:35 PM
Hey there cmt1,
It's been a few days since your last reply — we're going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post.
Cheers,
Dan