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Nest cam charging problems

Mvmcgraw
Community Member

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Having had two nest cams for a couple of months with no problems charging them, suddenly the original charging cable that came with them stopped working. I bought a new charging cable, which powered up the battery of one of them as expected. But the other camera is charging very slowly and an error message says to use a compatible cable for fastest charging. I purchased it from google. What gives? 

3 REPLIES 3

EmptyNester
Silver Product Expert
Silver Product Expert

Hi Mv,  I'm an end user like you.  Out of curiosity if you swap the cables does the camera that is failing charge correctly?

In either case I believe you will need to open an official support ticket with Google as they don't really monitor this user forum.  Here is the link to use:

https://support.google.com/googlenest/gethelp

 

SteveT1
Community Specialist
Community Specialist

Hi folks,

 

I appreciate the help @EmptyNester. Checking in to see if you have further concerns about your Nest Cam (battery)? Feel free to update this thread, and we're happy to assist you further.


Thanks,
Steve

SteveT1
Community Specialist
Community Specialist

Hi there,

 

We haven't heard any updates from you. Please let us know if you still need help as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Regards,
Steve