Nest cam is has been intermittent with connection. Am trying to reset but now it can't be reached.

[iamcootis]

I have had my Nest Cam for many years without issue. Recently my cam has been intermittent with it's connection. I finally took it down and reset the device and checked the wiring. I reconnected it. The green light is on, but I am unable to connect to it with my phone. 

[iamcootis]

My nest cam is a gen1 wired. My mistake. 

[kcruzgonzalez]

Hi iamcootis,

Thanks for posting in the community. I'm sorry to hear your Nest Cam wired Gen 1 isn't connecting to the Google Home app. That's definitely frustrating, and we'll work to get it resolved.

Before we begin, please ensure your phone or tablet is within 2-3 meters (6-10 feet) of the device.

Here are the troubleshooting steps we can try:

Basic Checks:

1. App Restart: Close and reopen the Nest app or Google Home app.

2. Device Restart: Restart your phone or tablet.

3. Nest Device Restart: Restart your camera.

4. Airplane Mode Toggle: Enable Airplane mode on your phone or tablet, then manually turn Bluetooth and Wi-Fi back on.

Advanced Troubleshooting:

5. Alternative Device: Try using a different phone or tablet for the pairing process.

6. Network Restart: Restart your router, Wi-Fi extender (if used), and modem.

7. Nest Device Factory Reset: Perform a factory reset on your camera.

8. Mobile Hotspot Test: Temporarily create a mobile hotspot on a different phone and connect the device to that hotspot. This helps isolate network issues.

9. If this doesn't work, you should follow the following:

Home Structure Troubleshooting:

New Home Structure Test: Create a new "Home" in the Google Home app and attempt to pair the Nest device there.

• If successful and you prefer the new Home: You can delete the old Home and reset and re-add all devices to the new Home.

• If successful and you prefer to keep the old home: Remove all devices from the old home, ensure all devices are on the same network (check network settings in Google Home), and then re-pair the devices.

Please try these steps and let me know the results.

I look forward to your response so we can get this resolved.

Regards,

Kevin

[AngieMarie1]

I’m having the exact same issues. I’ve tried everything listed in troubleshooting, it continues to occur. I lose connectivity at least ten times a day. It’s stoppers frustrating and I’m ready to discontinue neat aware and have to replace 7 cameras. I cannot begin to describe just how frustrated I am. I hate Google Home and want the original nest back. And just in case you someone is going to ask: i have the original hello doorbell. There is a mesh device close by (within 7 feet), no its not near a microwave, fridge, etc (it’s near the front door). I have 1000 internet with good reception and high uploading and downloading speeds. I have both 2.4 and 5 connectivity and it’s automatic. I’ve rebooted, reset, etc. this appears to be a Google problem (firmware or server). I’m seriously considering switching to another brand and that will include everything Google that i own.

[kcruzgonzalez]

Hi AngieMarie1,

Thank you for your prompt response. I'm sorry for the situation that you are experiencing with your devices, and thanks for the information provided. Let's work together for a solution.

Our specialized team would like to know more about your case and recommend a solution. We would appreciate it if you would fill out this form to contact us and find an answer.

Feel free to reply to this post when you complete it. We are happy to help you.

Best Regards,

Kevin