Nest cam not working

[Riarossi]

Tried to switch from nest to home and now none of my cameras work

[MplsCustomer]

@Riarossi 

Did you by any chance attempt to migrate from a Nest Account to a Google Account? If so, perhaps this Help topic will help. Without any specifics, it's hard to offer any other suggestions.

https://support.google.com/googlenest/answer/9297676

[EmersonB]

Hello everyone,

@Riarossi, thanks for reaching out here in the Community. In case you migrate your account, did you use your same email address? Have you tried signing in with your other mobile phone? Do you see any error messages? Looking forward to your response.

I appreciate the help, MplsCustomer.

Best, 

Emerson

[EmersonB]

Hi Riarossi,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share the information I’m asking above. We'd be glad to hear from you.

Regards, 
Emerson

[Riarossi]

Still can’t sign in to deactivate the cameras to use with another account. Three cameras are little paperweights. Frustrating.

[MplsCustomer]

@Riarossi 

Try contacting Support. The information you've provided here is not enough for any of us to offer any suggestions.

https://support.google.com/googlenest/gethelp

[Lance_L]

Hi Riarossi,

Thank you for reaching out to us. I apologize for the inconvenience.

A few questions: what type of Nest cameras do you have? What is the color of the status light? Do you have an iOS or Android device? Also, are you using the Google Home or the Nest app?

Thank you for your help, MplsCustomer and EmersonB.

Best,

Lance

[Jenelyn_O]

Hi everyone,

Chiming in — I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

I appreciate the help, @MplsCustomer, Emerson, and Lance.

Thanks,

Jenelyn

[Jenelyn_O]

Hi there,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 

Regards,

Jenelyn