Night vision. No battery operated doorbell

[Lschofi]

At night the night vision clicks and blinks on and off constantly. I turned night vision on and off and restarted the doorbell so far nothing has helped

[EmptyNester]

As a test can you try pointing the camera in a different direction and see if this problem stops?  It sounds like when the IR turns on it is catching a reflection of some worth and the camera things it is day light so it turns if off.

hope this helps.

[Lschofi]

It's been in the same spot since November and nothing's changed in the area. I factory reset, deleted and reinstalled it and still am having the same trouble 

[mdr2]

Hmmmmm, Then it sounds like it is broken.  If it is still under warranty the Google will most likely replace it for free.  Here is the link to open a support ticket...

https://support.google.com/googlenest/gethelp

[Lance_L]

Hi Lschofi,

I just wanted to jump in real fast to see if you saw mdr2’s  reply and if you were able to get it sorted out. If you are still in need of some help, just let us know.

I appreciate the help, EmptyNester and mdr2.

Best,

Lance

[Lance_L]

Hello Lschofi,

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns.

Regards,

Lance

[Lschofi]

I called Google but it was daylight so I need to call them back when it's dark. 

[Lance_L]

Hey Lschofi,

That sounds like a plan. Let me know how it goes.

Cheers,

Lance

[Jenelyn_O]

Hi folks,

Chiming in — were you able to call our support team? Please keep us posted.

I appreciate the help, @EmptyNestr, @mdr2, and Lance.

Best,

Jenelyn

[Jenelyn_O]

Hi there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Regards,

Jenelyn