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Nest cam notifications

Mmoraleszubarew
Community Member

Bought my nest cam battery at the US to use as baby monitor, I live in Chile. I am not receiving any notifications and have all the notification at the app and IPhones activated. 
Help please! 

1 Recommended Answer

MplsCustomer
Bronze
Bronze

@Mmoraleszubarew 

I don't know whether this explains your lack of notifications, but Google Nest does not list Chile as one of the countries supported for the battery camera:

https://support.google.com/store/answer/2462844

Is your camera running on battery power or is it plugged in with the optional power cable? If it is plugged in, is the camera recording events? If it's not recording events, then you also wouldn't get notifications, and one possible explanation is that, when running on battery power (and therefore in "Idle" mode) the camera is slow to wake up to detect events. We've had a battery camera for 2 years now, but if we unplug it and then walk directly in front of the camera, it does not detect and record that event. So we're glad ours is plugged in all the time.

View Recommended Answer in original post

5 REPLIES 5

MplsCustomer
Bronze
Bronze

@Mmoraleszubarew 

I don't know whether this explains your lack of notifications, but Google Nest does not list Chile as one of the countries supported for the battery camera:

https://support.google.com/store/answer/2462844

Is your camera running on battery power or is it plugged in with the optional power cable? If it is plugged in, is the camera recording events? If it's not recording events, then you also wouldn't get notifications, and one possible explanation is that, when running on battery power (and therefore in "Idle" mode) the camera is slow to wake up to detect events. We've had a battery camera for 2 years now, but if we unplug it and then walk directly in front of the camera, it does not detect and record that event. So we're glad ours is plugged in all the time.

Jenelyn_O
Community Specialist
Community Specialist

Hi folks,

 

Thanks for reaching out. I just want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you further. 

 

I appreciate the input, @MplsCustomer.

 

Best,

Jenelyn

Mmoraleszubarew
Community Member

Thanks! I received the answe and with the camara plugged in Im starting to receive notifications. The only problem is that it is not notifying me about sounds (baby crying) only with movements. Do you know if it is posiibly to detect sounds of baby crying so I can receive notifications when I dont have the app open? 

@Mmoraleszubarew 

Unfortunately, with the newer cameras and doorbells that get installed in the Google Home app--like the battery camera--the only sound notifications that are available are for carbon monoxide alarms and smoke alarms.  Onlyu with the older cameras that  are installed in the Google Nest app is it possible to get notifications for other sounds.

Jenelyn_O
Community Specialist
Community Specialist

Hi there,

 

@Mmoraleszubarew, I'm afraid that what you're looking for isn't supported. We are encouraging you to send your feedback

 

I appreciate your help, @MplsCustomer.

 

Regards,

Jenelyn