Nest cam offline

[Ryant]

This seems to be a repetitive issue but without  any other issues with my wifi or other google home items my doorbell and nest camera both went offline at the same time.

tried all suggested fixes and nothing will connect to wifi which is strong and next to router.

when i reset my google home and mini they then experienced the same problem after being fine.

i can only assume this is an app problem?

please help

[janthadeus]

Hi Ryant,

I’m sorry to hear that. Let’s see what’s going on — a few questions: what are the status lights of the cameras? What Wi-Fi frequency band are the cameras connected to (2.4 GHz or 5 GHz)? Were there any changes to your Wi-Fi network? Do you have Wi-Fi access points? Also, are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the camera?

Looking forward to your response.

Thanks,

JT

[janthadeus]

Hey there,

Checking back in should you still need our help here. Let us know by providing the requested information above.

Regards,

JT

[janthadeus]

Hi there,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

JT

[Ryant]

Hi i have dual band wifi and have tried on both bands. No baby monitors nearby. I have successfully rebooted and connected google home and mini to wifi but no luck with cameras

[zoeuvre]

Hi Ryant,
 

I wanted to stop by and see how I could help.

Aside from resetting your Google Home and Mini, trying to connect with 2.4 GHz and 5 GHz, and making sure if there’s interference near the device, have you tried to restart your Nest Camera and Nest Doorbell? 
 

I’ll look forward to your response. 
 

Thanks for your help, JT. 

Best,

Zoe

[Juni]

Hi there,

I just wanted to follow up if you were able to try the steps provided. Please let us know, as we would be happy to answer any questions you may have
 

Regards,

Juni

[Juni]

Hello there,

Just checking in to make sure that you saw our responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
 

Thanks,

Juni