Nest cam outdoor lens cover replacement?

[Jdlbb]

I noticed this week that the glass lens cover for my Nest cam outdoor had apparently come lose and fallen to the brick patio beneath it, causing it to break into 3 pieces. How can I get a replacement?

[Brad]

Hi there,

I am terribly sorry to hear about your Nest Camera issue! I can imagine it’s been quite frustrating being without a working device. I would love to look into this further for you.

We will be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started. Please let me know if you need any further assistance!

Best Regards,

Brad.

[Jdlbb]

I haven’t received an email yet?