Nest cam sound event clip

[preethumb]

Hi I have a new Nest Cam Outdoor Battery (that is always plugged in).  I had something stolen last night and I see the clip showing the person but when they leave the field of view, they can only be heard but the downloaded clip doesn't extend to when it is just sound (a few seconds after the person leaves the camera field of view).  Is there any way to extend the capture time for an event clip to include time before or after the person being in the field of view?  

I know this is possible in the Nest App but this camera only works in the Google Home app which does not seem to a) detect sound as events and b) allow custom clips

Please help!!

[MplsCustomer]

@preethumb 

Unfortunately, the new Google Nest cameras released in the fall of 2021 (including our new Google Nest Battery Camera) do not allow for creation of custom clips because they are supported only by the Google Home app, where this function is not supported.

Google's perspective on this--along with customer reactions--can be found in these blogs on this forum:

https://www.googlenestcommunity.com/t5/Blog/New-Cameras-and-Google-Home-app/ba-p/4632

https://www.googlenestcommunity.com/t5/Blog/Message-from-our-GM-Updates-for-our-Nest-customers/ba-p/...

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[preethumb]

My issue was acknowledged but not resolved.  I would appreciate help

[Brad]

@preethumb

I see the dilemma you are having. I am afraid there is no such option to do what you are asking. The clip is only as much as what was recorded. As @MplsCustomer stated, custom clips is not an option with the new 2021 Cams. I apologize for the inconvenience! But send in your feedback to the app, and maybe it could be a future feature.

Best regards,

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.