Nest cam stopped showing video notifications after latest Android update

[Annon]

                         After installing Android's latest update, I stopped receiving video notifications.  I still get push notifications without video.  Frustrating to have to open app every time to see what the alert was about. Applies to all cams, indoor and out.     

[Annon · Accepted solution]

I have not had the best experience with Nest support.  Wasted hours doing what I had already done to troubleshoot, with no resolution. Seemingly, it was a Nest wide issue. After yesterday's newest Nest update, video notifications are working again, without further troubleshooting on this end.

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[Annon]

Yes.  Problem still exists.

[Brad]

@Annon

Have you tried to Restart your Cam? Or Factory Reset it? I would try those steps first, but a long of Android devices are having this issue at this time. Looking Into the issue, but I do not have an ETA.

Best regards,

Brad.

[Annon]

Sorry - see my response.  I accidentally replied as a new comment rather than responding to your most recent comment.

[Brad]

@Annon

I would suggest that you reach out to Support for further assistance on this issue. That way, they can walk you through additional troubleshooting and could potentially get it sent forward if you need additional assistance.

Best regards,

Brad.

[Annon · Accepted solution]

I have not had the best experience with Nest support.  Wasted hours doing what I had already done to troubleshoot, with no resolution. Seemingly, it was a Nest wide issue. After yesterday's newest Nest update, video notifications are working again, without further troubleshooting on this end.

[Brad]

Hi there,

I am relieved to hear that yesterday's update worked for you to fix this issue! Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Annon]

I'm hoping it also resolves the issue all cams have recently exhibited with delayed notifications and alerting about sun/shade changes but not alerting, or even showing in timeline, when actual vehicles and people appear.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 

Best regards,

Brad

[Annon · Accepted solution]

The video notifications resolved.  I think Nest changed something in recent update to fix.  I am, however, now experiencing sporadic disconnect of outdoor cam.  It's been working fine for 1+ years.  Nothing has changed with wifi or position of cam.  The sporadic delayed notifications and lack of recognition of some people also continues.  Frustrating.

[Brad]

Hey Folks.

I am relieved to hear that your issue is resolved! At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.

[Annon]

I have tried uninstalling/reinstalling Nest app on phone and restarting cam.  I definitely believe this to be a Nest working with Android issue.  The first time I opened the Nest app, after installing latest Android updates, it indicated the app (as well as others - which still seem to be working) was an older version.  I have the most recent version of the Nest app from the Play Store.  I even uninstalled, turned off phone, reinstalled again to see if there was a glitch with the update to the Nest app.