Nest cam wired indoor disconnecting

[wewantpuppys]

I bought a brand new nest cam indoor, it works brilliantly except for one issue. Every few minutes the camera goes black for a split second then comes back on. It will reset if I had the camera zoomed in back to the default view.

I've moved the camera to different rooms and see the same thing.

I've watched it happen through the Google home app and Google hub device so it's definitely the camera.

Any tips?

[MplsCustomer]

@wewantpuppys 

You could try a restart of your camera, and if that doesn't resolve it, try a factory reset, using the instructions on this Google Nest Help page:

https://support.google.com/googlenest/answer/9252162?hl=en#zippy=

If that does not resolve it, you might have a defective camera and could try contacting Support starting with this link: https://support.google.com/googlenest/gethelp

[janthadeus]

Hi folks,

Checking in — did you get a chance to try the suggested steps shared by MplsCustomer? If so, how did it go? Let me know if you need further assistance.

I appreciate the help, MplsCustomer.

Thanks,

JT

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

Thanks,

Archie

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for chiming in, Archie.

Best,

JT