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Cameras and Doorbells

Blog Posts

Enhanced Camera Experience in the Google Home App Read more

Introducing new 2K Nest Cams and Doorbell with Gemini for Home Read more

Camera Performance Improvements in the Google Home app Read more

Forum Posts

How to: Change camera or doorbell Wi-Fi network

If you change your Wi-Fi password, network name or security settings, or install a new router from a new Internet Service Provider, you'll need to update the Wi-Fi settings for your camera or doorbell.RecommendedIf you're comfortable changing your ro...

David_K by Diamond Product Expert
  • 4959 Views
  • 0 replies
  • 3 kudos

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by Diamond Product Expert
  • 20930 Views
  • 0 replies
  • 8 kudos

WORST customer service ever

Google Nest has the worst customer service I have EVER received. I bought what turned out to be a defective camera, so I contacted support. I’ve contacted via chat, phone & email. It took weeks for the reps to get it right that I didn’t have a doorbe...

LSimpso27 by Community Member
  • 1570 Views
  • 4 replies
  • 5 kudos

Nest hello doorbell lagging or bad sensor

The video doorbells doesn't pick up all only some motion people and might even send notifications of the doorbell camera the next day or later on that day and not when someone actual rings the bell or walk pass or near the camera.

Need help

I want to be able to record and save for couple weeks .. as of now only saves 3 hr recordings anything after that deletes

Adrian1515 by Community Member
  • 1198 Views
  • 4 replies
  • 0 kudos

Resolved! Camera - Motion detector

My 95 y.o. aunt lives independently. She is at risk of falling when getting up in the middle of the night. I would like to install a nest camera in her apt. I would like to keep the camera on at all times; however, I would like to activate the motion...

gary50 by Community Member
  • 2331 Views
  • 3 replies
  • 0 kudos

Getting google home camera into nest app

I use the nest app to monitor a number of devices. In stalled a floodlight camera but when you add the device in nest it says use Google home. The camera installed and works fine but I cannot get it into the nest app. How do I get the camera active i...

Peter_may by Community Member
  • 1293 Views
  • 5 replies
  • 0 kudos

Lost small base plate screw.

I was reading a previous post and did the exact same thing. When mounting the base plate to the angled wedge, I dropped and lost one of the small wedge screws. Would like to know how I can get a replacement screw. Any information would help. Thanks

Markymark by Community Member
  • 852 Views
  • 1 replies
  • 0 kudos

Running Google products from two apps

I'm really disappointed with Google's way of handling their hardware devices. Some will work for Nest, some will work with Home, and even though the device clearly states Nest on the box it only works with Home. The whole smart home experience with G...

DDW by Community Member
  • 1032 Views
  • 4 replies
  • 2 kudos

Nest wired doorbell

Migrated to Google from Nest App, thought I had to, without removing my brand new doorbell account from Nest first. Now I cannot add yo new Google account as it’s saying it’s already registered to another account. Literally had this two weeks! Any su...

rancher by Community Member
  • 775 Views
  • 3 replies
  • 0 kudos

NestCam battery set up

Hi. Trying to set up a new NestCam (battery). Bought set of two and both are failing to set up. Google Home app isn't seeing the device - they don't show up at all when going through GoogleHome add new device procedure. Restarted camera, restarted ph...

CC1 by Community Member
  • 2413 Views
  • 10 replies
  • 0 kudos
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