WORST customer service ever

[LSimpso27]

Google Nest has the worst customer service I have EVER received. I bought what turned out to be a defective camera, so I contacted support. I’ve contacted via chat, phone & email. It took weeks for the reps to get it right that I didn’t have a doorbell, but a camera, even though I never even used the word doorbell. I’ve been promised by two different “supervisors” that they would send me a replacement camera and be back in touch in 24 hours. Both have ghosted me and I have not received a response or replacement. It has been a MONTH now and I’ve wasted hours of my time trying to get this resolved. I have literally never dealt with worst customer service and expected way more from Google. What a disappointment. I strongly do NOT recommend buying any products from them.

[ssmiley89]

can you please share which number and email you used, I'm having a really hard time reaching them for the same reason!! thank you!

[Brad]

Hi there,

I am terribly sorry to hear that you have had a poor experience with support. I would love to look into this for you further. Do you have a Case number that you can provide me with? That way, if there is an active inquiry I can address that. Again, so sorry to hear that your experience has been poor. Please let me know, and I can look into this further for you. 

Best regards,

Brad.

[pumpkinme]

Same experience with my dysfunctional thermostat. Paid $170 for a replacement following rep's instruction in Nov 2021. It's been 2.5 months, never received my product. Spent hours and hours on the phone and through chat, I was always told that someone will contact me in 24 hours but nobody ever contacted me. Still no solution and stuck with a broken thermostat in cold winter months. Worse company ever!

[pumpkinme]

Moreover, I requested a refund for my replacement since I never receive it. And I'm super disappointed in Nest so I plan to switch company, but I was told by all reps I talked to that "refund isn't an option!" How ridiculous is that?!