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Google Internet and Nest Doorbells

mrkimmosley
Community Member

My new (and old) Nest doorbell goes offline at least once a day. I'm using a deco mesh system. I thought I'd try Google Internet and see it that might solve the problem. I'm also getting a new battery for the original Nest doorbell. Does anyone have Google Internet and a Nest doorbell?

11 REPLIES 11

EmersonB
Community Specialist
Community Specialist

Hi mrkimmosley,

 

Thanks for reaching out here in the Community and for sharing with us your issue. To confirm, are you getting any error messages? How far is your Nest Doorbell from the router? What troubleshooting steps have you done so far?

 

Give these steps a try:

  • Restart your Nest Doorbells and your Wi-Fi router.
  • If your doorbell is connected to your home’s doorbell wires:
    • Insert the release tool into the hole at the bottom of your doorbell to remove it from its base. You can also use a paper clip or thumbtack.
    • Tip: Don’t unscrew the wires attached to the back of your doorbell.
    • Use the release tool to hold down the button on the back of your doorbell for about 10 seconds. Your doorbell will restart.
    • Tip: The hole for this button is located near the top.
  • If your doorbell is connected to the power adapter:
    • Disconnect your doorbell from power by unplugging the power adaptor from the electrical socket.
    • Wait 10 seconds.
    • Plug the power adaptor back into a socket. Your doorbell will restart.

Hit this link for proper reset steps.

 

Keep us posted.

  

Regards,

Emerson

EmersonB
Community Specialist
Community Specialist

Hello mrkimmosley,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Doorbell? We would appreciate it if you could share with us the information I'm asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you. Let us know if you have more questions in mind.
  
Thanks,
Emerson

EmersonB
Community Specialist
Community Specialist

Hey mrkimmosley,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.

Best,
Emerson

mrkimmosley
Community Member

Yes, please leave it open. I'm going to be reinstalling the old doorbell and might have something to ask about that.

EmersonB
Community Specialist
Community Specialist

Hi mrkimmosley,

 

Thanks for getting back to us. Sounds like a plan. We'll be waiting for your queries. I'll keep this thread open but please be advised that as Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

 

Best,

Emerson

EmersonB
Community Specialist
Community Specialist

Hello mrkimmosley,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
  
Regards,
Emerson

mrkimmosley
Community Member

I'm thinking now that the current issue with the new Google Nest doorbell is actually with my Google Home appliance not showing the doorbell 24/7. I noticed with I received a Google Calendar alert then I wasn't seeing the doorbell. How do I keep that from happening... or should that be happening?

janthadeus
Community Specialist
Community Specialist

Hey there

 

To help us get a better picture of what's happening, do you mind sharing a screenshot?

 

I appreciate the help, Emerson.
 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hi mrkimmosley,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

 

Regards,

JT

Things are working well. It was good to find out that Google Home needs occasional refreshing to show the doorbell. Today it was just when I woke up.

janthadeus
Community Specialist
Community Specialist

Hey there,

 

Cool, we’re glad to hear that! As we got our resolution here, I'm going to mark this thread as complete. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 

 

Cheers,

JT