01-30-2023 03:09 PM
My new (and old) Nest doorbell goes offline at least once a day. I'm using a deco mesh system. I thought I'd try Google Internet and see it that might solve the problem. I'm also getting a new battery for the original Nest doorbell. Does anyone have Google Internet and a Nest doorbell?
02-04-2023 02:50 PM
Hi mrkimmosley,
Thanks for reaching out here in the Community and for sharing with us your issue. To confirm, are you getting any error messages? How far is your Nest Doorbell from the router? What troubleshooting steps have you done so far?
Give these steps a try:
Hit this link for proper reset steps.
Keep us posted.
Regards,
Emerson
02-07-2023 03:02 PM - edited 02-07-2023 03:03 PM
Hello mrkimmosley,
I'm dropping by to ensure that everything is covered here. How's it going with your Nest Doorbell? We would appreciate it if you could share with us the information I'm asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you. Let us know if you have more questions in mind.
Thanks,
Emerson
02-08-2023 03:13 PM
Hey mrkimmosley,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.
Best,
Emerson
02-08-2023 03:17 PM
Yes, please leave it open. I'm going to be reinstalling the old doorbell and might have something to ask about that.
02-09-2023 03:21 PM
Hi mrkimmosley,
Thanks for getting back to us. Sounds like a plan. We'll be waiting for your queries. I'll keep this thread open but please be advised that as Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.
Best,
Emerson
02-14-2023 06:02 AM
Hello mrkimmosley,
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Regards,
Emerson
02-14-2023 09:50 AM
I'm thinking now that the current issue with the new Google Nest doorbell is actually with my Google Home appliance not showing the doorbell 24/7. I noticed with I received a Google Calendar alert then I wasn't seeing the doorbell. How do I keep that from happening... or should that be happening?
02-15-2023 05:44 PM
Hey there
To help us get a better picture of what's happening, do you mind sharing a screenshot?
I appreciate the help, Emerson.
Thanks,
JT
02-18-2023 06:23 PM
Hi mrkimmosley,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
Regards,
JT
02-18-2023 06:31 PM
Things are working well. It was good to find out that Google Home needs occasional refreshing to show the doorbell. Today it was just when I woke up.
02-18-2023 10:48 PM
Hey there,
Cool, we’re glad to hear that! As we got our resolution here, I'm going to mark this thread as complete. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
Cheers,
JT