Nest cam won’t connect to Home app

[mstanton61]

Nest cams set up & worked fine x 1 month. Went offline when router got unplugged and now will not reinstall. All cameras are down ,have been plugged in & have been reset, app deleted & reinstalled several times. I get past scan QR code, then at last step keep being told “something went wrong” . Ready to send this back and try something different!!! Please help me . 

[Njackson]

I changed my router.  Deleted all cameras and app.  Reinstalled and factory reset and the flipping cameras just say trying to find device.  My ring cameras took 10 minutes to change.  These I have been working on for 3 hours!  I am so frustrated!

[leeray]

I have similar issue except that my device is new. It would not go pass setting up New Nest Network and keep coming back with " Something went wrong. Try again later." If something went wrong, at least tell me what went wrong!!!!

[mstanton61]

This is so frustrating I’m ready to return these and try a different camera system. If I get the something went wrong with me explanation I’m going to be done with Nest

[RonA]

I posted a similar problem a few weeks ago and have since resolved.  Perhaps you will find an answer (or at least a clue) within this thread.

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Connecting-Home-Mini-to-Nest-Thermostat...

Good luck!

-R.

[janthadeus]

Hey everyone,

RonA, thanks for help here.
 

I'm sorry to hear that your Nest cameras can't be paired to your Google Home app. Thanks for your efforts. Let's get this sorted — a few questions: 

1. What’s the color of the LED status light?
2. How far is the device from the router?
3. Are there any other devices that experience issues with the WiFi?
4. Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the device they want to pair? Those devices could interfere with the WiFi or Bluetooth signal.

Give these steps a try:

• Make sure it’s on the same WiFi network as the selected network for the Nest device.
• It should not be connected to any Bluetooth devices.
• On iOS devices with iOS 14 or later, ensure that Local Network Access is enabled for the Nest or Google Home app.

1. On the iOS device's home screen, tap Settings.
2. Tap Privacy > Local Network.
3. In the list of apps, turn on Local Network Access for the Nest or Google Home app.

Let me know how it goes.

Thanks,

JT

[aatienza]

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

Thanks,

Archie

[janthadeus]

Hi folks!

Just wanted to jump in here to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks for chiming in, Archie.

Best,

JT

[Njackson]

I'm sorry I have a one year old and cannot respond immediately.   No my issue is not resolved the wired camera is 3' from the new router the doorbell is obviously mobile and because it's the battery and I've moved it next to the router when I was trying this is in the living room there are no microwaves or baby monitors near it. The light on the wired is green until it just turns off and then it doesn't have any light.. The other things in the room that are not working are my sonos speakers my harmony remote. But the sonos in the other rooms, the ring cameras and all the T v's connected immediately.

[Njackson]

How can I see what Wi-Fi account my nest is hooked up to?   I removed the devices from my account,  but I don't know if my account is hooked up to the original Wi-Fi, do I have to start a new home?

[Brad]

@Njackson

I would suggest making sure that none of your devices are connected to the original wifi connection, and then factory reset and add everything to a new Home with the new wifi connection. It isn't the easy way, but it is the way to make sure your devices work again. That would be my personal suggestion. 

Best regards,

Brad

[Njackson]

The new home is the only thing I haven't tried.  I've deleted the devices, and factory reset multiple times.  

[Njackson]

So I was able to connect my wired camera to the new home this morning. It asks for your Wi-Fi when you start a new home  so the other home was probably connected to the old Wi-Fi.  I thought because it was an app and not a device it wouldn't matter. I have not tried the door bell but I'll do that after work today, I'm assuming I won't have any issues now that I know it can be done.  Now to work on my harmony and sonos, that's gonna be another day project. Good grief what a pain.  I will own this router until I die.

[Njackson]

I do feel that in the directions for steps to fix this issue it should mention starting a new home with new router.  All it says is to check that the the old one is not on your account but I couldn't find where I could check it anywhere.  I did every other step.  Maybe I missed it somewhere.

[janthadeus]

Hi folks,

Thanks for your assistance here, Brad.

I appreciate your efforts setting up your Nest Camera (wired) and I'm glad to hear that. Thanks for sharing your thoughts with us! We’re always looking for ways to improve and we’ll take this as feedback. 

Keep us posted.

Best,

JT

[janthadeus]

Hi folks,

Checking in to see if you still need help with this. In case there are any follow up questions or comments. Please let me know if you need further assistance.
 

Thanks,

JT

[Njackson]

Nope, all set now!  Thanks

[janthadeus]

Hi folks,

I'll consider this post as complete and will lock the thread in 24 hours. We're here if you have any other questions.

Best,

JT

[janthadeus]

Hey folks!

@Njackson, sounds good! Glad to hear that.

@leeray and @mstanton61, how's it going? Still need our help?

Best,

JT 

[leeray]

No, thanks. All good. 

[janthadeus]

Hi leeray,

Awesome, glad to hear that! Feel free to let us know if you need further assistance.

Best,

JT