Nest cam wont connect

[Hadenough]

When I first install the best cam, everything went like clockwork. 2 weeks in and my broadband provider upgraded my WiFi to full fibre and a new router.

I have reconnected my display hub Google nest WiFi without issue but the cam will not reconnect

I've rest the cam, reset the router, uninstall home app and reinstalled. Checked network, changed network, deleted network and reinstalled. Every time the same. When it trys to connect it comes back with the same message, "can't connect, try moving closer"

Someone please help before it gets launched.

[EmersonB]

Hi Hadenough,

Thanks for reaching out and sharing with us what you've done. Let's see what's going on. To confirm, did you reset your Nest camera to the factory default or you just perform a simple restart? Do you have the battery or wired Nest camera?

Give these steps a try:

• Reset your Nest camera to the factory default.
• Remove them from your app then re-add.
• In case the issue persists, try creating a new home structure then add your Nest camera there.

Looking forward to your response.

Thanks,
Emerson

[EmersonB]

Hello Hadenough,

How's it going with your Nest camera? We would appreciate it if you could share with us the information I'm asking above. Also, were you able to perform the steps I'm suggesting? I'd be glad to hear from you — I'd like to make sure everything is working.

Best,
Emerson

[janthadeus]

Hey there,

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

Best regards,

JT