Nest camera connected to unknown email

[Jackson_Wong]

Hello,

We have an Nest Outdoor (wired) camera. It was connected to an employee who does not work here anymore. We're not sure what email was used to set up the camera. How can we start over and get this camera connected to a new email?

We tried scanning the QR code at the bottom and a message came up with remove camera from email. Which we do not have access to anymore. 

Thank you in advance!!

[MplsCustomer]

@Jackson_Wong 

We've been Google Nest customers for 4 years, and I don't know for sure what you can do.

This Google Nest Help topic says you need to ask the previous owner to remove it from their account:
https://support.google.com/googlenest/answer/9249728

This Google Nest Help topic says there is no factory reset button on the Google Nest Outdoor Camera and the only way to do a factory reset is for the customer to remove it from the Google Nest app:
https://support.google.com/googlenest/answer/9252162?hl=en&sjid=13735263317485452460-NA#zippy=%2Cnes...

Over the years, Google Nest Community Specialists have told customers in this predicament that they can force a factory reset by unplugging their camera for a full 48 hours. That seems to work for some customers but not all.

[Jackson_Wong]

We had the camera unplugged for over 48 hours. That didnt work. 

How would people usually go about this if they dont remember the log in? Cant just throw out a $300 camera lol 

Seems like an on going issue that Nest can not resolve...

[MplsCustomer]

@Jackson_Wong 

Yes, it's an ongoing issue.

You could try contacting Support to see if they have other suggestions; on the "Resources" page, just click "Next step" to get to the phone or chat contact options:

https://support.google.com/googlenest/gethelp?

[janthadeus]

Hi folks,
 

Checking in — were you able to speak to our support team as shared by MplsCustomer? If so, how did it go? Let me know if you need more help.
 

I appreciate your help, MplsCustomer.

Thanks,

JT

[janthadeus]

Hey Jackson_Wong,

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do.

Regards,

JT

[EmersonB]

Hello everyone,

@Jackson_Wong, just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

Thanks for answering, JT and MplsCustomer.

Best,
Emerson