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Nest camera doesn’t work

JesusC
Community Member

Camera is turned off and it says “Device off • Device unmounted”. I tried to check in setting and the “camera mount” is not an option. Is there any other way to fix this? I also restarted the camera and the app and still doesn’t work 

1 REPLY 1

MplsCustomer
Bronze
Bronze

@JesusC 

Is your doorbell mounted securely in the mounting bracket? I think there is a small magnet somewhere that is supposed to determine whether the doorbell is mounted.