Nest camera goes fuzzy with black horizontal lines when dark

[Coolnorske]

Our nest camera is very fuzzy (static) and has several dark horizontal lines that move slowly down the screen when it's dark outside. it clears up mostly when it's light. I've tried toggling between night vision, and standard vision, and that doesn't produce the same effect. What could be the problem?

[Brad]

Hi there, 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I can definitely understand how frustrating your situation must be. I would love to help you find a solution to this issue. 

• Do you still need help with this issue?
• What troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[RadioYYC]

I experience the same sort of thing. It's hard to nail down. It seems to happen when my kitchen lights are dimmed. It doesn't seem to happen when the lights are bright or completely off. We have LED flush mount lights on a dimmer.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.