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Nest camera offline & lost mounting plate

sclowry
Community Member

My Nest cam is offline. My phone see it in Blutooth, but will not pair. I need to update the wifi settings, but I no longer have the mounting plate.  Am I out of luck? How can I update the wifi settings?

 

1 Recommended Answer

MplsCustomer
Bronze
Bronze

@sclowry 

Regarding updating Wi-Fi settings, Google Nest does not make it easy, and it depends on which camera you have; here is thir help page on the topic: https://support.google.com/googlenest/answer/9223711?hl=en

Regarding the missing mounting plate, Google Nest--unlike its competitors--does not sell spare parts for its cameras and doorbells. If your camera is still under the 1-year-warranty, you could try contacting Google Nest Support for a replacement: https://support.google.com/googlenest/gethelp

View Recommended Answer in original post

5 REPLIES 5

MplsCustomer
Bronze
Bronze

@sclowry 

Regarding updating Wi-Fi settings, Google Nest does not make it easy, and it depends on which camera you have; here is thir help page on the topic: https://support.google.com/googlenest/answer/9223711?hl=en

Regarding the missing mounting plate, Google Nest--unlike its competitors--does not sell spare parts for its cameras and doorbells. If your camera is still under the 1-year-warranty, you could try contacting Google Nest Support for a replacement: https://support.google.com/googlenest/gethelp

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

Thanks for your help, MplsCustomer.
 

sclowry, I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue. With regard to your Nest camera mounting plate, could you please fill out this form so we could further investigate?
 

Thanks,

JT

aatienza
Community Specialist
Community Specialist

Hey folks,

 

It's us again. Were you able to fill out the form?

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Do you still need our help? If so, please fill out the form.

 

Thanks,

Archie

janthadeus
Community Specialist
Community Specialist

Hi folks!

 

Thanks for chiming in, Archie.

 

Just wanted to jump in here to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Best,

JT