Nest camera with floodlight

[mferre1954]

My Nest outdoor camera with floodlight is hard wired.  Camera is operating but floodlight has gone"offline" and I am not able to figure out how to get it back online.  

[gmelanymelissa]

Hi @mferre1954,

Thanks for posting here in the community. I'm sorry to hear that your Nest Camera is operating, but the floodlight is offline. I'm happy to help!

To better understand the situation, I'd like to ask a few questions:

• When did the inconvenience start?
• Have you encountered this situation since the first installation?
• What troubleshooting steps have you tried so far?

In the meantime, let's check a few things:

• Restart your device: This keeps all your settings and can solve some glitches. Refer to this article: Restart your Nest Cam with Floodlight.
• Physical Inspection: Ensure the power cable is securely connected to both the camera and the floodlight.

Keep me posted.

Regards,

Melany

[mferre1954]

Thank you for your response.

The camera/floodlight was installed in october 2024.  It has been working up until about a week ago. I have tried to restart the device multiple times including the steps you outlined.  All have failed.

The strange thing is that the camera works fine, it is just the floodlight.

This leads me to conclude it is either a "bug" in the app or the communication chip in the floodlight is defective.  It seems to me that my last two options are:  1-uninstall and then re-install the device on Google Home; 2-replace the device.

Either option will either cost me funds I should not be expendeding.  A very disappointing and frustrating experience.

[gmelanymelissa]

Hi @mferre1954,

Thanks for the follow-up information. I appreciate all the efforts you've been making to resolve this inconvenience.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

To help us assist you better, please include the link to your Community thread and your Community username.

Let me know if you have any other questions.

Best regards,

Melany

[mferre1954]

Thank you for your note.

I appreciate your response but not optimistic there is a solution to this issue.

[gmelanymelissa]

Hi there!

We received your form. I appreciate you taking the time to fill it out. Our team will reach out to you via email to further assist you.
Feel free to let me know if you have any other questions.

Best regards,
Melany