Nest camera won't turn on, says "charging paused"

[j_123]

Hello. I've had this Nest cam set up for over a year, including two winter seasons, and this is the first time I've had this issue. 

The camera is hard-wired and as of yesterday, when I open the app it says "charging paused" and going to the live feed shows no video. Going to "more" won't allow me to turn the camera on. This is a remote camera so I can't just go and reset it.

There must be something I can do without physically being there, please help!

[MplsCustomer]

@j_123 

Google Nest's Help page says "While the battery is still cold [below 32 degrees Fahrenheit], the Home app will show 'Charging paused'..." (https://support.google.com/googlenest/answer/11830989)

But your floodlight camera is hard-wired so it shouldn't be running on battery power. We've had a Google Nest Camera (Battery) plugged in with the optional power cable for 18 months now, this is our second Minnesota winter, and it is always "Live" and shows as "Plugged in" with an infinity symbol under Settings | Battery.

I've seen other posts in this forum from customers who for some reason are having issues with the battery in their floodlight camera, with no clear resolution except for customers who determined their floodlight camera was defective and got it replaced. What's especially odd is that none of Google Nest's documentation even mentions the battery in the floodlight camera.

Unless there was a power outage affecting your floodlight camera, it should be "Live". If you haven't had a power outage and there are no wiring issues, I think Google Nest needs to explain why this is even happening.  If there is power to the camera, it should always be "Live".

[j_123]

Exactly. Never had this issue until now and it's clearly powered or else the battery would be draining.

[Brad]

@j_123 

I would suggest bringing in your doorbell to charge inside for a while, and then place it back and see if you're still running into the same message. Please let me know if this changes.

Best regards,

Brad

[EmersonB]

Hi folks,

@j_123, I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to perform the steps suggested above? We'd be glad to hear from you.

I appreciate the help, Brad and MplsCustomer.
 
Regards,
Emerson

[EmersonB]

Hello j_123,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Best,
Emerson