Nest cameras won’t do live feed

[MLB2]

We had three Nest cams installed (garage, back yard, and doorbell) about 10 days ago when we upgraded our home security system with ADT.  They worked for about a day and now we consistently get the message “Live view unavailable.  The camera may be unreachable or saving battery.”  Thing is, all three are hard-wired so battery shouldn’t be an issue, and when we “retry,” all we get is the loading circle.  Occasionally on a ‘retry’, we’ll get a quick live look for about a half-second, and then back to the “unavailable” message.  The alert and recording functions seem to be working just fine, and we’re notified when the specified movements or sounds happen.  We’ve rebooted the network, reset the cameras, and deleted/reloaded the app, all to no avail.  Really frustrated that we can’t get this feature, which is one of the things that sold us on having them in the first place.  Any fixes?

[JohnsonJT]

I have a similar situation when my iPhone is on the cellular network, and I'm sure the cellular is stable and able to watch the video.

When back to the same home wifi with the cam, the issue was gone.

Not sure why and how to get it resolved

[MplsCustomer]

@MLB2 

When ADT installed your battery cameras, were they wired at the time of the installation in the Google Home app, so that the Google Home app recognized them as wired rather than battery powered at the time of the install? When you check Settings | Battery for your camera in the Google Home app, it should say "Plugged in" with an infinity symbol.

We've had a battery camera since Sept. 2021, plugged in with the optional 10-meter power cable, and it's been "Live" and online ever since. Once in a great while, we temporarily get that "Live view unavailable..." message for a short while, which I've attributed to a temporary bottleneck on Google Nest's servers.

You should be able to livestream both in the Google Home app and on the home.google.com website.

If you're regularly unable to do so, perhaps you have some Wi-Fi issues. Or maybe there's something unusual in how ADP sets things up. (We've never used ADP.)

If you can't resolve it, you could try to contact Support, using the link and instructions on this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[MLB2]

Yes, the setting shows as “plugged in” for all three of the cameras.  Our home network has better than average upload and download speeds consistently, so I don’t think it’s a WiFi issue, unfortunately.  Have contacted support, but not heard anything back as of yet.  Will post back here should any info be forthcoming to address the issue.  THX!

[Lance_L]

Hey everyone,

@MLB2, thanks for reaching out to the Community and sharing all the steps you’ve tried to fix the issue with the Nest devices. Let’s check it out. Can you share the case ID from your interaction with the support team so I can check what happened?

Keep me posted.

I appreciate your help, MplsCustomer.

Best,

Lance