Nest can blinks blue I tried to connect there’s already an account with them to it which was mine

[Jasoncrews1122]

can not  hook up  cam pulsating blue we had to get a new router hooked up to the new router is not have a dog password sat  it near the router with the phone and with a computer and when I try to hook up to it or scan the barcode it says already connected to an account account My account is only one it’s been hooked up to up to you

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[Jasoncrews1122]

Yes it’s been a few weeks and it’s still doing the same thing I’ll try to reconnect a new device and it tells me that there’s only device connected which would have been mine but when I search for the camera under my Google account it tells me there’s no camera around I’m pretty Teck  savvy for the most part but this one has me stumped

[SteveT1]

Hi there,

Thanks for the reply. Let's get this sorted out. A few questions:

1. Did this start after changing your network?
2. Are you signed in on the same email that you used prior to changing your network?
3. What type of Nest Camera are you using?
4. What app are you using to install?

Keep us posted. 

Regards,

Steve

[SteveT1]

Hi there,

Jumping in to check if you've seen my response. If you have other questions and concerns. Feel free to let me know.

Thanks,
Steve

[SteveT1]

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.

[SteveT1]

Hi folks,

Appreciate the help @Brad. Just wanted to jump in to see if you have other questions and concerns. Feel free to let us know.

Thanks,
Steve