Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more
Forum Posts
Need help with setup? Troubleshoot common Nest camera or doorbell problems
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Nest doorbell latch clicker won’t release
I’ve recently fitted the new Nest Doorbell but the clicker latch is very tight and it wasn’t easy to lock it onto the wall plate. But after I got it to lock in place, although not flush to the plate, it now won’t open with the pin device! And I’ve tr...
Nest camera
Hi we lost video history for about 9 hours throughout the night. Is there any way near can retrieve video that we lost?
Resolved! Nest Camera Outdoor - Excess Power Usage
I own 5 outdoor Nest Cameras. I've connected all but one to some Tapo P110 energy monitoring plugs. 3 of the cameras use around 2 watts power, which is what I expected. However, one of them is using over 8 watts, nearly 9 watts all day long. That see...
Worst Customer Service Ever - 58 Days and Counting For Simple Process
Wow!!! I have never experienced customer service this terrible in my life. Ridiculous that you would put your customers through this. There has been so much wrong that it would take me forever to type everything.Google/Nest...On what planet would it ...
Nest Battery Cam - Won't Reset & Won't Reconnect
I've had my Nest Battery Cam (set up outdoors) for around a year. It's worked perfectly until about a month ago. It suddenly became "unavailable." I have it connected to a solar panel charger. So I thought perhaps it had not received enough sunlight ...
Nest Hello stopped working
Hello, i was installing the wired doorbell and as i was connecting it to the phone, the lights went out and i can’t get them to tuen back on. The doorbell still works if i touch the wires together but the neat unit is without amy power. I tried a fac...
Home Away Assist No Longer Works
Our Home Away Assist has completely failed to the point that I am about to scrap our whole Nest system. The problems seem to have started when Goggle took over and started requiring the use of the Home app. At that point my Home Away Assist still wor...
Resolved! 2nd Gen Wired Nest Doorbell INDOOR Mechanical Chime
We installed our Doorbell four months ago. The doorbell was working with our mechanical indoor chime. The indoor chime worked for perhaps a couple of months before the indoor chime stopped working. Everything else continued to work (camera recording,...
Best camera streaming on tv.
Good afternoon, I have a Sony x80k tv with google built in and when I tell it to show me front door I get this (see photo). I was told that you can stream your nest cameras on the tv but I’ve had no luck. My Wi-Fi is 500mbs and reaching these devices...
Resolved! 2 years later...
"Our long term plan is to use the Home app as the one place to control all of your favorite Nest and other smart home devices. We appreciate your feedback as we're looking for ways to improve our products and services. Stay tuned on our social media ...
