Charged twice and overcharged

[Vixio]

I can’t find the “right” place to call or post to ask this question.  
     I had a pre-Google Nest account. I migrated to Google.  Nowhere does it show my payments or subscription (shows none in those sections of my account info in Google and Nest app)

      However I was charged twice and overcharged for this year. First on 9/24/23 for $200 then again 10/1/23 for $60.  1) Why are there two charges 2) I was overcharged, should have most basic subscription.  
      How do I get this resolved? Thank you!

[MplsCustomer]

@Vixio 

You could try the "Contact us" link under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription.":

https://support.google.com/googlenest/answer/9233159

[Jenelyn_O]

Hi there,

Thanks for reaching out. I just want to check if you managed to see the response above, and contact our support by visiting the link provided. Please let us know if you still have questions or concerns, as we'll be willing to help.

I appreciate the input, @MplsCustomer.

Best,

Jenelyn