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Nest Cam and ADT Issue

Nav525
Community Member

‎09-30-2023 07:29 PM

I'm having an issue getting my best cam to work in my adt app. I never had an issue before but now it's saying I need to get access and an invite from the primary user in Google home. I am the primary user so I'm not sure what to do.

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Lance_L
Community Specialist
Community Specialist

‎10-04-2023 01:03 PM

Hello Nav525,

 

Thanks for reaching out to the Community.

 

I’m sorry to hear that you’re having issues with linking the Google Home and ADT apps. Let’s check it out.

 

A few questions: where are you getting the error message in the Google Home or ADT app? Which ADT app are you using: Blue, Control, or Pulse? For the Google Home app, are you the one who created the home structure, or were you invited and joined as a family member?

 

Please try the steps below:

 

  1. Open the ADT Control app or the ADT Pulse app.
  2. At the top-left corner, tap the menu.
  3. In the Control app, tap Add device, or in the Pulse app, tap Settings.
  4. Select Google Nest.
  5. An overview of the linking process will appear. Tap Next.
  6. Sign in with the Google account that you want to be associated with your ADT account. This account will also be associated with the home that you want to use in the Google Home app.
  7. If you don’t have an account, select Create Account to proceed.
  8. Choose the home that you want associated with your ADT home.
  9. If you're new to Google Nest, you’ll need to create a new home. Fill in the form with the address for which you purchased this subscription. Tap Next. 
  10. If you already have one or more homes in your Google Home app, select the home for which you purchased the subscription. Tap Next.
  11. Allow ADT permission to access your Google Nest devices and services to provide support. Select Next.
  12. Tap Continue to allow ADT to manage your Nest devices and services. Important: If there's an error message displayed on the screen, contact ADT customer support for help.
  13. After you’ve successfully linked your Google account in the ADT app, press the 'Open Google Home app' button:
  14. If you are new to Google Nest products, you'll be prompted to download the Google Home app.
  15. If you already have the Google Home app installed, it'll open the app.

You can check out this guide for more help on how to set up ADT with Google.

 

Keep me posted.

 

Best,

Lance

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