Nest chime not ringing

[cpj]

Hello, 

I recently purchased a Nest Hello Doorbell (wired) and connected it. I’m curious about how it is supposed to work. When I ring the bell, my mechanical bell rings just fine, but I hear no sound from the nest chime puck. The transformer is 16V so it is compatible. 

Thanks

[MplsCustomer]

@cpj 

I am assuming by "nest chime puck" you mean the Nest Mini, and not the "chime puck" or "chime connector" that gets wired to your indoor doorbell chime.

Have you turned on "Visitor announcements" for your doorbell?

https://support.google.com/googlenest/answer/7672451

[cpj]

Well, this is quite embarrassing, but yes, I mean the chime connector that’s wired to the doorbell. Isn’t it supposed to ring?

[MplsCustomer · Accepted solution]

@cpj 

The "chime puck" (shown in the post below) that gets wired to your indoor doorbell chime is an electrical component that provides continuous power to your doorbell. It does not "ring"; your indoor doorbell chime rings (or should ring).

https://support.google.com/googlenest/answer/12153643

The Nest Mini (shown in the link below) connects via Wi-Fi and can be set up to receive "Visitor announcements" from your doorbell).

https://store.google.com/product/google_nest_mini?hl=en-US

[Juni]

Hi folks, 

Thanks for the help here, MplsCustomer.

cpj, I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Regards,

Juni

[LovelyM]

Hello cpj, 

I know it has been a while, but I wanted to ensure that everything is covered on your end. Inform me if you still need a helping hand.

Cheers,
Lovely

[Jenelyn_O]

Hi there,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 

I appreciate your help, @MplsCustomer, Juni, and Lovely.

Best,

Jenelyn