cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Nest chime not ringing

cpj
Community Member

Hello, 

I recently purchased a Nest Hello Doorbell (wired) and connected it. I’m curious about how it is supposed to work. When I ring the bell, my mechanical bell rings just fine, but I hear no sound from the nest chime puck. The transformer is 16V so it is compatible. 

Thanks

1 Recommended Answer

@cpj 

The "chime puck" (shown in the post below) that gets wired to your indoor doorbell chime is an electrical component that provides continuous power to your doorbell. It does not "ring"; your indoor doorbell chime rings (or should ring).

https://support.google.com/googlenest/answer/12153643

The Nest Mini (shown in the link below) connects via Wi-Fi and can be set up to receive "Visitor announcements" from your doorbell).

https://store.google.com/product/google_nest_mini?hl=en-US

View Recommended Answer in original post

6 REPLIES 6

MplsCustomer
Bronze
Bronze

@cpj 

I am assuming by "nest chime puck" you mean the Nest Mini, and not the "chime puck" or "chime connector" that gets wired to your indoor doorbell chime.

Have you turned on "Visitor announcements" for your doorbell?

https://support.google.com/googlenest/answer/7672451

cpj
Community Member

Well, this is quite embarrassing, but yes, I mean the chime connector that’s wired to the doorbell. Isn’t it supposed to ring?

@cpj 

The "chime puck" (shown in the post below) that gets wired to your indoor doorbell chime is an electrical component that provides continuous power to your doorbell. It does not "ring"; your indoor doorbell chime rings (or should ring).

https://support.google.com/googlenest/answer/12153643

The Nest Mini (shown in the link below) connects via Wi-Fi and can be set up to receive "Visitor announcements" from your doorbell).

https://store.google.com/product/google_nest_mini?hl=en-US

Juni
Community Specialist
Community Specialist

Hi folks, 

 

Thanks for the help here, MplsCustomer.

 

cpj, I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

 

Regards,

Juni

LovelyM
Community Specialist
Community Specialist

Hello cpj, 

I know it has been a while, but I wanted to ensure that everything is covered on your end. Inform me if you still need a helping hand.

Cheers,
Lovely

Jenelyn_O
Community Specialist
Community Specialist

Hi there,

 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 

 

I appreciate your help, @MplsCustomer, Juni, and Lovely.

 

Best,

Jenelyn