No sound on nest hello doorbell

[Eyezuponu13]

For a while now I have not been able to get any sound coming in through my doorbell. No sound with live viewing or recordings. I am able to speak and it has outgoing sound. I've tried everything. 

[MplsCustomer]

@Eyezuponu13 

Is the "Microphone" option turned on under Settings for your Nest Hello doorbell?

[Eyezuponu13]

Lol, yes. We have had it for a while and it stopped having sound about 6 months ago 

[MplsCustomer]

@Eyezuponu13 

Sorry; just thought I'd  ask the obvious.

Have you tried just powering your doorbell off for a minute by turning off its electrical circuit briefly? We've done that a couple of times over the years for other issues.

It's kind of a nuisance, but Google Nest's recommendation for almost any unexplained issue is to do a factory reset:

https://support.google.com/googlenest/answer/9252162

[Juni]

Hi folks, 

Thanks for the help here, MplsCustomer.

Eyezuponu13, I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Regards,

Juni

[LovelyM]

Hello Eyezuponu13, 

Chiming in should you have any concerns or questions you need help with. Let us know by replying to this thread. 

Cheers,
Lovely

[Jenelyn_O]

Hi there,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 

I appreciate your help, @MplsCustomer, Juni, and Lovely.

Best,

Jenelyn