Can't connect to cloud when trying to install camera

[gough0305]

When trying to install camera I get to the stage where I have scanned the QR code and need to create a new network. When I click Create new network  I get "Problem connecting to cloud" " please try again later. I have reloaded the app numerous times, used 5G, etc and this issue just keeps coming back 

[Jenelyn_O]

Hi gough0305,

Thanks for reaching out. I'm sorry for the delay. A few questions: what’s the color of the LED status light? Also, Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the device you want to pair? Those devices could interfere with the Wi-Fi or Bluetooth signal.

Best,
Jenelyn

[Markjosephp]

Hello there,

Thanks for the help here, Jenelyn.

@gough0305, I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Regards,

Mark

[Jenelyn_O]

Hi there,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

Thanks for your help, Mark.

Cheers,

Jenelyn