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Nest Camera Support in 2024

moley0
Community Member

Hi.  Im in the UK and have 2 Nest Cam IQ outdoor cameras, and have subscribed Nest Aware for the best part of 2 years.  I am really confused and concerned about the news of Google ending support for certain camera types and Nest Secure but I am not sure if this affects me?

I have read blogs about existing customers getting financial compensation from Google, but I haven't seen any notifications from Google, and everything seems to relate to the US?

Is someone able to clarify what is happening specifically for my cameras and subscription, and if I am eligible for any financial payments etc?  

Thanks

4 REPLIES 4

RXShorty
Gold Product Expert
Gold Product Expert

Hi @moley0 

Nest Secure is an older set of devices than you currently have.

Your Nest Cam IQ is not affected by shutting down Nest Secure. As you mentioned Nest Cam IQ is part of Nest Aware which is fully supported.

It can be some what confusing with all the Nest names. 😉

Jenelyn_O
Community Specialist
Community Specialist

Hi there,

 

Thanks for posting in the Google Nest Community forum. I hope you already get the answer you're looking for. Please let us know if you still have questions or concerns, as we'll be willing to assist you further.

 

I appreciate your help, @RXShorty.

 

Best,

Jenelyn

Jenelyn_O
Community Specialist
Community Specialist

Hi moley0,

 

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Jenelyn

Jenelyn_O
Community Specialist
Community Specialist

Hey moley0,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

 

Regards,

Jenelyn