Nest door (wired) not working

[DeschainesBrain]

Hi, I hope someone can help here. 

I've had a new wired nest doorbell installed today by a professional electrician. We are confident the wiring has been done correctly. I am, however, having trouble getting the doorbell itself to work.

It will allow me to set up as far as scanning the QR code but will inevitably fail to connect when trying to input my WiFi. On two occasions (following a factory reset of the device), the doorbell has actually worked for around a minute - alerting me to movement and showing a clear stream of my doorway. It quickly disconnects, however, and then fails to connect once again.

Wifi is strong where the doorbell is, my router sits no further than 3 metres away from it. I have factory reset the device, removed the device from the nest app and re-added, turned off my WiFi router and restarted it, triple-checked Wifi log-in credentials, ensured the doorbell is not in direct sunlight, powered off the doorbell and restarted via the fuse and pretty much any other step I can see available online. It's driving me crazy.

What's really bugging me is that the doorbell actually seems to work for a minute before disconnecting - so I know that the wiring is correct and it can see my WiFi. On each occasion the live feed had worked, it has been following a factory reset of the doorbell and happens after I first try to reconnect. It will continue to tell me that it cannot connect (and flash an orange light) yet when I leave the page it shows my camera working for about 1 minute and then disconnects.

If anyone can help I'd really appreciate it. The device and the electrician were not cheap and this is really bothering me.

Thanks 

[MplsCustomer]

@DeschainesBrain 

Since Google Nest's Help page does not even list an orange flashing status light for the 2nd gen Google Nest Doorbell (https://support.google.com/googlenest/answer/9268073?hl=en&sjid=11436940681614748705-NA#zippy=%2Cgoo...), perhaps you need to try contacting Support to determine whether you have a defective doorbell, using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

Hopefully, the Support staff can tell you what an orange flashing light followed by dropping offline indicates.

[DeschainesBrain]

Thank you for the reply. I have looked at the link and think it could be the yellow light that flashes 5 times - I'm colourblind so I could easily have seen it incorrectly and the description seems in line with the symptoms. 

[MplsCustomer]

@DeschainesBrain 

If electric power is the issue, please note that many customers in this forum, including ourselves, have reported having to upgrade to a 16V 30VA transformer in order to adequately power both the older Google Nest Hello Doorbells that we have, as well as the newer 2nd gen Google Nest Doorbells. I know this is above the minimum power Google Nest says is needed (https://support.google.com/googlenest/answer/9247132).  Our old transformer was 16V 10VA.

[DeschainesBrain]

@MplsCustomer

Thanks for your continued help, I really appreciate it. It seems I have incorrectly listed the device, as based on what I can see it is the yellow ring from the gen 1 wired device (blink 5 times) that I'm getting. I wasn't sure which generation I had. It also lines up with when the error is popping up. 

[MplsCustomer]

@DeschainesBrain 

If you have a (1st gen) Google Nest Hello Doorbell (which Google Nest quit selling some time ago) and you are getting a blinking yellow light ring, you could check whether your doorbell is securely wired and whether your chime connector is correctly wired (https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Wiring-diagram/m-p/24455). If you can't resolve it, then consider my earlier post about the transformer.

[Lance_L]

Hello everyone,

@DeschainesBrain, thanks for reaching out to the Community and for sharing all the steps you’ve tried. I’m sorry to hear that you’re having issues with the Nest doorbell. Let’s check it out. Have you seen MplsCustomer’s last response? If yes, how was it?

Keep me posted.

I appreciate the help, MplsCustomer.

Best,

Lance