Nest doorbell (1st gen, wired) offline almost all day

[Bkrusac]

Up until about a week or two ago, the camera worked fine. Yes, the face is peeling. However, the camera always shows offline in the app. It also shows offline in a browser, and 90% of the time shows offline on my home network. I’m trying to catch it at a time where it shows online so I can try updating wifi, but no. I’m pretty sure it is not a power issue, since it records and has the green light, and the chime works. Wifi signal strength tests show good coverage inside the door, fair on the covered front porch. I’ve added an additional access point to address coverage, but cannot get it to let me update wifi because it shows offline. 

Any suggestions?

[MplsCustomer]

@Bkrusac 

Unless you made some change in your Wi-Fi network, I don't know what could be going on. However, you could try just a simple restart by turning off the circuit breaker for the circuit that includes your doorbell for a minute or so. Over the years, we've been able to correct a couple of anomalies on our Nest Hello Doorbells by doing so.

[Bkrusac]

After flipping the breaker around 2:30 this afternoon, it stayed online until 4:05pm. Then it dropped again.

[MplsCustomer]

@Bkrusac 

Two of our three Nest Hellos are peeling, so we got silicone "skins" on Amazon to cover the peeling shards.

The internal battery has failed on all three of our Nest Hellos (as it has for MANY Nest Hello customers). This causes the doorbell to go offline for a minute or so whenever the doorbell button is pressed if the "Indoor chime" option is enabled.  So we've disabled the "Indoor chime" option on all three, and rely instead on "Visitor announcements" on our Nest Hubs and Nest Mini.

You could, I suppose, turn off the "Indoor chime" option on yours, to see if it makes a difference on your Nest Hello staying online.

[Bkrusac]

Indoor chime has been off due to it driving our dog crazy. We rely on the alerts on our phones. 

[EmersonB]

Hello everyone,

@Bkrusac, thanks for reaching out here in the Community. We'd be happy to take a look into this for you. Please fill out our Contact us form with all the needed information. Let me know once you’re done.

I appreciate the response, MplsCustomer.

Regards,

Emerson

[Bkrusac]

I just filled that out. Please review and get back to me.

[Jenelyn_O]

Hi Bkrusac,

Chiming in — I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon.

I appreciate your help, @MplsCustomer and Emerson.

Best,

Jenelyn