Nest doorbell Gen2 Battery w/optional hardwired wall outlet

[TecKaDeMiX]

Today I installed the optional hardwire wall outlet plug. Works without any issues. However, in the settings menu for Video. Every time I choose 3min long clips and back out of the menu. It switches right back to 1min clips. Anyone know what the problem is? Is it because I do not have a subscription? I would like to know because I was thinking about subscribing, but if this is a problem. I might start looking for a new doorbell.

Also, I've been noticing that clips sometimes start just as the person is almost past the doorbell when they walk past the house. The person was definitely in zone when it should have triggered and started sooner.

[Lance_L]

Hi TecKaDeMiX, 

Thanks for posting in our Community. I’m sorry to hear you’re having issues with the Nest doorbell. Let’s check it out.

A few questions: do you have an iOS or Android device? Does the issue occur on multiple mobile devices or cameras? Are you using Google Home or the Nest app?

Let's try these troubleshooting steps below:
 

1. Check for any iOS or Android updates.
2. Uninstall the Home app, restart your phone, and then reinstall the app.
3. Set the event length settings again.
4. Remove the Activity Zone and create a new one (see “Tips to set up Activity Zones”).

New Nest cameras and doorbells set up in the Home app provide up to 3 hours of event video history without the need for a Nest Aware subscription. More information can be found here: What you get with a Nest Aware subscription.

Let me know how it goes.
 

Best,

Lance

[TecKaDeMiX]

In the labels section. I selected Android.. so, yeah. I use Android. Next I am up to date. I am a computer tech and troubleshooted it down to the app being the issue. If I select Video and change quality to High it will select 3min. Then when I hit Max for quality it will show 3min but as soon as I close the app and reopen it will switch back to 1min.

 

 

 

[MplsCustomer · Accepted solution]

@TecKaDeMiX 

You could try deleting and reinstalling the Google Home app on your phone, just to rule out any anomaly there. (You do NOT lose any data when you do that.)

If that does not work, this really seems like a Google Nest defect.

[Lance_L]

Hello TecKaDeMiX, 

I wanted to follow up and see if you’re still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

I appreciate your help, MplsCustomer.

Regards,

Lance

[Lance_L]

Hey TecKaDeMiX,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

Best regards,

Lance

[TecKaDeMiX]

I did remove the app and reinstalled Google Home. Video by default was set to 3min clips on Max. So far, it looks like it's holding, but I won't know for sure until it actually records a 3min clip. Thanks for the help

[Lance_L]

Hello TecKaDeMiX,

It was my pleasure. Thanks for getting back to me with your updates. Let’s keep an eye out for any changes in the Nest doorbell's behavior. I’ll keep this thread open for you for a few more days.

Feel free to reach out if you have any questions or concerns.

Regards,

Lance