Neat Doorbell Lens Scratched

[CarinnMay]

The lens sticks out just enough, that when I was charging and lying it facedown, it scratched on the surface. I believe this to be a flaw as it wasn’t mentioned to be careful of then. So now I have a blurry spot where the face would be and hard to identify if something were to happen when recorded. Is there a quick fix or do I need to replace the whole device? 

[MplsCustomer]

@CarinnMay 

You could try contacting Support, using the link and instructions in the post below, to see if Google Nest will replace your doorbell:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Using-Google-Nest-s-quot-Contact-Us-quo...

[Jenelyn_O]

Hi folks,

Thanks for reaching out. I'm sorry for the delay. I just want to check if you managed to contact our support team by visiting the link above. Please let us know if you still have questions or concerns, as we'll be willing to assist you.

I appreciate the input, @MplsCustomer.

Best,

Jenelyn

[EmersonB]

Hello everyone, 

@CarinnMay, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, MplsCustomer and Jenelyn.

Regards,

Emerson