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Nest doorbell battery can’t connect to assist device

davidjang
Community Member
Just bought and tried to install. 
Same issue as below. It seems Google doesn't improve at all. I see many threads unresolved. 
There's no solution here!
 
 
 
Nest doorbell battery can’t connect to assist device
 
davidjang_0-1638127908106.png

 

 
cleto_jr
Community Member
 

‎10-28-2021 05:22 AM

Hello,

My brand new Nest doorbell battery can’t connect to assist device. I restarted my iPhone, tried to turn off and on Google Home and Nest in Settings-Privacy-Local Network and nothing is working. 

very frustrating!!! Can someone help me with this issue!?

thanks. 

 

6 REPLIES 6

NazHussainUK
Community Member

Just bought the nest doorbell battery - and am also very shocked to find out that it's not fully supported by the assistant devices, such as speaker or Google TV, nor is it appearing in the Nest app/website. What a complete and utter failure on behalf of Google.. well done.. "Google - the greatest advertising campaign for Amazon". Stupid morons.

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Of course we still require assistance with this, Brad. The problem hasn't just gone away over time.

Can you tell us when Google intends, if at all, to add the camera feed to Google TV or Google Nest Hubs? 

 

Thanks

Brad
Community Specialist
Community Specialist

Hey folks,

 

This is still an ongoing issue/bug so I do not have an ETA to provide. Please fill out this form, provide all that you can and support will be in contact with you if you need additional assistance. 

 

Best regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.