Nest doorbell battery depletes way too quickly

[Kademad]

Hi, 

I've had my nest doorbell for 3 weeks now. I've needed to charge it 4 times already. It's depleting by 15-20% per day. I live on a main road with lots of traffic but the doorbell is 5 metres away from the closest activity. I've got all the settings geared towards preserving battery (motion detection, notification for people only in a tiny area, short recording, lowest quality video etc)

My question is, can this be a faulty piece or is it really possible to get such battery depletion? I'm guessing the camera still 'sees' all that distant activity. I suspect this is the case as the drop in battery is far less marked over the weekend when there's less traffic. 

Any advice welcome. Thank you in advance. 

[Kademad]

Very helpful guys, take it easy! 

[zoeuvre]

Hi Kademad, 

Thanks for reaching out to us, and I’m sorry for the late response. Let’s sort this out. 

Please charge your camera. And if possible, keep it connected to the charger until its battery is full. Also, you may adjust the angle of your camera to a more productive area that catches fewer unimportant activities.

Let us know if that works.
 

Best,

Zoe

[Kademad]

Thanks Zoe. I've already been charging to full (overnight charges). I've moved the camera and tilted it down to capture less of the unimportant traffic. It's depleting by an average of 15% per day still, unfortunately 

[zoeuvre]

Hi there, 

Thanks for getting back to us, and I appreciate you performing the steps. Have you tried to factory restart your Nest Camera? If not, follow this article to learn how. 

Thanks, 

Zoe

[Jenelyn_O]

Hi folks,

Chiming in — how's your Nest Camera? Were you able to perform a factory reset? Keep us posted. 

I appreciate your help, Zoe.

Regards,

Jenelyn

[Jenelyn_O]

Hey Kademad,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 

Best,

Jenelyn

[Kademad]

Hello, 

Thank you for your response. I've done a factory reset to no avail (see attached). Any ideas? 

Best wishes, 

K

 

[Jenelyn_O]

Hi there,

Thanks for the update. We'd like to dig deeper into this. Please fill out this form and let me know if you're done. 

Regards,

Jenelyn

[Jenelyn_O]

Hi Kademad,

Checking if you were able to fill out the form. Please let us know once done.

Thanks,

Jenelyn

[Kademad]

Thanks Jenelyn. I've sent the form. Hopefully solutions are forthcoming because I'm very disappointed. Appreciate your help 

[Kademad]

I should add that even installing it as a wired connection hasn't helped. It's a 12VA adapter which as per the attachment worked nicely to give us the 'infinity logo'. However, I've had a few people come and go today and the bell used for a few times (4 altogether), for the battery to deplete again down to 4 percent! 

 

 

[Jenelyn_O]

Hey Kademad,

Thanks for the follow up information. I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon. If you have any questions or concerns, please let me know as I'll be locking this thread after 24 hours.

Cheers,

Jenelyn

[Kademad]

Hi Jenelyn, 

Thank you for letting me know. I haven't heard anything. The doorbell is now not lasting any more than 2 days despite being plugged in. This is either a faulty piece, or false advertising (stated expected battery life of 2.5 months of standard use, or 1 month of busy use as per the attached official Google support page). Extremely frustrating. 

 

[Jenelyn_O]

Hey Kademad,

Thanks for the update and I'm sorry for the delay. One of our team already sent you a message via email. Check your inbox, junk, and spam folder. Please continue the conversation there, as I'll be locking this thread after 24 hours. 

Best,

Jenelyn