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Can not add a device

Rocio
Community Member

Trying to add a nest google camera (battery) to my account but keep getting an error that does not tell me why is failing to add. I use to have this camera at a different location but have not been a le to configure since my move.  An anyone help?

10 REPLIES 10

RXShorty
Gold Product Expert
Gold Product Expert

Hi @Rocio 

Did you factory reset your Nest Cam before adding the it to your new home? 😀

Jenelyn_O
Community Specialist
Community Specialist

Hi there,

 

Thanks for posting in the Google Nest Community forum. Could you please answer the question above? Also, try to check for wireless interference. You can visit this support article for your reference.

 

I appreciate your help, @RXShorty.

 

Best,

Jenelyn

Rocio
Community Member

I tried changing the location of the router and move to try to connect the camera closer to the router, still get the same failure to connect

Juni
Community Specialist
Community Specialist

Hi Rocio,

 

Thanks for trying that. Let’s try to connect to another network and observe if it will make a difference.

 

Regards,

Juni

Juni
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up if you were able to try the steps provided. Please let us know, as we would be happy to answer any questions you may have
 

Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hello there,

 

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

 

Best,

Juni

Rocio
Community Member

Hello Juni thanks for getting back, unfortunately I ha e tried all the recommended steps and have not been able tonset up my camera.

Juni
Community Specialist
Community Specialist

Hi Rocio,

 

Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once done.

 

Thanks,

Juni

Jenelyn_O
Community Specialist
Community Specialist

Hi there,

 

Chiming in — I received your form. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon. If you have any questions or concerns, please let me know as I'll be locking this thread after 24 hours.

 

I appreciate your help, Juni.

 

Best,

Jenelyn

Rocio
Community Member

I did reset, still got the same error